Return Rate Trends
Overall Return Rate:5.8%(Target: <6%)✓
Batch quality issue detected & resolved at Week 4
Return Reason Analysis (AI-Categorized)
From WhatsApp Conversations🕐Near Expiry
45%AI Insight: "Avg days-to-expiry at return: 2.3 days. Consider FEFO enforcement alerts to retailers"
📦Damaged in Transit
28%AI Insight: "Route RTN-12 has 3x damage rate. Recommend vehicle inspection for van V-087"
❌Wrong Product
15%AI Insight: "78% involve SKU confusion: BRD-400W vs BRD-400WM. Add color coding?"
🤔Quality Issues
12%AI Insight: "Mentions of 'taste change' up 34% in last week. Alert R&D team for investigation"
Batch-Wise Quality Tracking
| Batch ID | Product | Return % | Status | Action |
|---|---|---|---|---|
| BRD-1218-C | Bread White | 23% | Hold | |
| CAK-1217-B | Choco Cake | 11% | Watch | |
| RSK-1216-A | Rusk Premium | 4% | Normal | - |
| BRD-1215-D | Bread Multigrain | 3% | Normal | - |
🤖
AI Alert:
Batch BRD-1218-C from Production Line 3 showing abnormal return pattern. Common feedback: "Texture issue"
Recommendation: Halt distribution, conduct quality audit