Conversation Intelligence
AI-powered analysis of WhatsApp conversations
Last 30 Days
Sentiment Analysis
72/100
Overall Sentiment Score
+5 from last month
Sentiment Trend (30 Days)
↑ Dec 10: Product quality complaints
😊
68%
Positive
😐
24%
Neutral
😟
8%
Negative
Top Conversation Topics (AI-Extracted)
📦
Orders & Reorders
2,847 mentions
12%
🎁
Scheme Inquiries
1,234 mentions
45%
🚚
Delivery Timing
892 mentions
8%
💰
Payment/Credit
567 mentions
0%
🔄
Returns/Expiry
423 mentions
15%
✅🆕
New Products
389 mentions
67%
😤
Complaints
234 mentions
22%
✅🏪
Competitor Mentions
178 mentions
34%
⚠️Frequently Asked Questions (Auto-Detected)
Q: "Christmas special scheme kya hai?"
156 times
Suggested Action: Broadcast scheme details to all retailers
Q: "Aaj delivery kitne baje aayegi?"
134 times
Suggested Action: Enable auto-reply with tracking link
Q: "Credit limit badhwa sakte hain?"
89 times
Suggested Action: Create credit review workflow
Q: "New cake flavors kab aa rahe hain?"
67 times
Suggested Action: Schedule NPI announcement campaign
Language & Communication Patterns
Primary Languages:
Hindi72%
English18%
Hinglish10%
Peak Communication Hours:
9-11 AM34%
Order placement
2-4 PM28%
Delivery queries
6-8 PM22%
Next day planning
Avg Message Length
24 words
Retailers vs 45 words (SOs)
Voice Note Usage
23%
of retailer messages
Photo/Image Sharing
12%
mostly return documentation