AI Complaint Resolution Assistant
Context: Active Complaint
Complaint from: Mehta Provision Store
HIGH PRIORITY"Aaj ka bread bohot kharab aaya hai, customers return kar rahe hain. Ye sab mujhe credit karna padega!"
AI ANALYSIS
Intent Detected
Product Quality Complaint + Return Request
Sentiment
Negative (Frustration Level: High)
Category
Quality Issue
Priority
HIGH (A-Class retailer, recurring customer)
Relevant Context:
- •Batch delivered: BRD-1218-C (known quality issue batch)
- •This is 5th complaint about this batch today
- •Retailer's total monthly value: Rs.45,000
- •Retailer complaint history: 2 complaints in 6 months
RECOMMENDED RESPONSE
STEP 1Immediate Acknowledgment (Send within 5 min)
"Mehta ji, bahut sorry for the inconvenience! 🙏 Hum immediately action le rahe hain: ✅ Full credit for returned items ✅ Replacement delivery aaj shaam tak ✅ Quality team ko inform kar diya hai Kitne pieces return hain? Photo bhej dijiye, turant process kar denge."
STEP 2Automated Actions (Will trigger on send)
Create return request (pre-filled)
Alert delivery team for pickup
Schedule replacement order
Flag batch BRD-1218-C for review
Notify ASM about high-value customer complaint
STEP 3Follow-up (Auto-scheduled for tomorrow)
"Mehta ji, kal ki delivery kaisi rahi? Sab theek hai?"
ESCALATION: This batch has received 5 complaints today.
(auto-triggered)